Conference FAQs

Registration Customer Service Phone 847.620.4483 ext 2, (9am -6pm Eastern; Monday-Friday)
E-mail: (subject line: TechLearn)

For information on the Venue, Conference Hotel, and Transportation, click here.

Attendee Service Center
Log into the Attendee Service Center print out a confirmation, invoice or select/change a session selection.  If you need to change your registration, the person attending, or cancel, please contact Customer Service at 847.620.4483 ext. 2 or by email:  Customer Service

Badges will not be mailed in advance.   You will receive a confirmation upon registration and another email 7-10 days prior to the start of the Conference with information in regards to your attendance.  Badges are required for entrance into all sessions at the event.

Cancellation Policy
Should you need to cancel your Conference, Certificate or Co-Located event registration, you must do so in writing—either e-mail Customer Service or fax 847.277.7414—by August 30, 2019. Cancellations received by August 30, 2019, are subject to a $100 processing fee and the balance of your registration fee will be refunded.  After August 30, 2019, we are happy to accept substitutions or issue a letter of credit to be used by your organization for a future Training magazine Conference or Certificate Program, but no refunds will be given.

Certificates of Completion for Certificate Programs
At the conclusion of the Certificate Programs on day two, attendees will receive a certificate of completion from Training magazine signed by the speaker(s).

CPT Points
Training magazine Events are pre-approved by the International Society of Performance Improvement (ISPI). You can earn up to 12 CPT points to re-certify as a Certified Performance Technologist (CPT) with any Training magazine Conference or Certificate Program.  Full information on CPT certification can be found by clicking here.


Discounts are available on the TechLearn Conference for the following: government/military personnel; higher education institutions; charitable non-profit organizations; and groups of three or more.  For more information, Registration Fees & Discounts.  

One discount offer/code per attendee; discount offers may not be combined and are only valid on the Conference. Discounts must be entered prior to final payment. Discount codes will not be honored or refunded retroactively.

Dress Code
The conference is business casual. We’ll set the meeting room temperatures at 72 degrees. Please dress accordingly (you may want to bring a light jacket/sweater).

You will receive an eBadge for your participation in the Conference and/or Certificate Programs.  These eBadges will be sent approximately 2 weeks after the event from Credly.

Group Registrations
Groups may register online. You will be prompted “To add additional attendee” on the Review page.  In order to get a group discount on the Conference, all attendees must be from the same company/organization.  And, you must enter and apply the discount code for each person.  Discounts are available starting at Groups of 3 or more, visit Registration Fees & Discounts.

You may register online and select "Balance Due" for payment method; an invoice will be automatically sent by e-mail with the confirmation.  Or, download a registration form and mail/fax/email it in. Payments are due in full prior to the start of the event.  Group invoices are available on request.

Lunch is included each day of the Certificate programs, Co-Located Events and the TechLearn Conference. See the Agendas for the Conference and Co-Located events for details on refreshment breaks, receptions, etc.

Mailing List Removal
If you would like to be removed from the mailing or email list, please send your request to Show Management.

Payment Methods
We accept Visa, Mastercard, American Express, Discover and checks (US funds on a US bank) and money orders (US Funds). If you are submitting a purchase order, please note your final payment (by check, credit card, or cash) is due prior to receiving your badge onsite.  For International attendees (outside the USA), you may pay by Wire Transfer, please contact Customer Service.  You may also pay on site by cash, check or money order (US funds on a US Bank) or credit card.  Go to the How to Register page for details.

Payment by Check:  Make checks payable to Lakewood Media Group,and mail with your registration form or invoice.  If you pre-registered online or are paying an invoice, please place each attendee's name on the remittance portion of your payment.

Mail Checks payable to Lakewood Media Group and mail to:

Lakewood Media Group
c/o Netronix Corp. eShow
5 Executive Court Suite 2
South Barrington, IL 60010

Press Passes
Press must email their credentials to Show Management for review by show management.  Passes are valid for the Conference only.

Purchase Orders
We accept purchase orders, but final payment by check or credit card is required prior to the start of TechLearn Conference and/or its co-located events. (Note: you may pay on site.)  Purchase orders stating payment will be made after TechLearn Conference will NOT be accepted.

Special Services/Assistance
If you require special services/assistance at TechLearn Conference, please answer the questions on the registration form or  e-mail Conference ManagementIn order for us to accommodate your special need, please submit your request by the following dates:

Access to Sessions (e.g. wheelchair, hearing-impairment): Friday, August 30
Special Meal Need (due to dietary restrictions/allergies): Friday, August 30

If you are a current speaker OR have questions about speaking, please click here to send an email.

Substitution Policies
Please contact Customer Service by Phone or Email to make a substitution.  If the substitution is done on site, please speak to the Registration Manager.

W-9 Form (Tax ID)
Click to download a W-9 form here. Lakewood Media Group, LLC, is a Veteran-owned business.

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